Your Privacy Is Our Priority

1. Introduction & Scope

89dk is a safe and reliable online gaming platform. We take our users' privacy seriously and are committed to protecting their personal information. This privacy policy describes what information we collect when you use our website, applications, and related services, how we process that information, and under what circumstances we may share it with others.

This policy applies to all of 89dk's services — including online casino games, sports betting, live dealer games, payment processing, and customer support. By creating an account, logging in, or using any of our services, you are considered to have read and understood this privacy policy.

2. What Information We Collect

We collect information from you in several ways. The categories of information collected are listed below:

2.1 Information You Provide Directly

• Name, date of birth, and national ID details (for age verification)
• Email address and username
• Mobile phone number
• Payment information — such as bKash, Nagad, Rocket, Upay, or bank account details
• Documents submitted for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date, time, and session duration of platform access
• Logs of which pages you visited and which games you played
• Transaction history — records of deposits and withdrawals
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction confirmation data from payment processors
• Verification results from identity verification services
• Relevant information from responsible gaming support organizations, if you request it yourself

3. Purpose of Using Information

89dk uses collected information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Ensuring gaming services, payment processing, and customer support.
• Age Verification: Ensuring only those aged 21 or above use the platform.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Legal Compliance: Maintaining compliance with applicable laws and regulations.
• Service Improvement: Analyzing and improving platform performance.
• Communication: Sending important service-related notices and updates.
• Responsible Gaming: Identifying potentially problematic gaming behavior and providing necessary support.

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4. Data Storage & Security

89dk applies industry-standard security measures to protect your personal information. We use SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Our databases are stored on protected servers and only authorized personnel can access the relevant information.

We implement the following security measures:

• End-to-end encryption of all sensitive data
• Regular security audits and vulnerability testing
• Data protection training for staff
• Firewall and intrusion detection systems
• Use of secure payment gateways

Even so, completely secure transmission of information over the internet cannot be guaranteed. If you suspect any security issue with your account, contact us immediately.

4.1 Data Retention Period

We retain your information for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, financial records and identity-related information may be retained for the period required by applicable law.

5. Data Sharing & Disclosure

89dk does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared with specific third parties in the limited circumstances below:

• Payment Processing: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services.
• Identity Verification: Information may be shared with authorized verification providers to complete account verification.
• Legal Obligations: Information may be disclosed when required by court order, lawful requests from government authorities, or applicable law.
• Technology Service Providers: With trusted technology partners used to operate the platform — however, they are contractually bound to follow our privacy policy.
• Business Transfers: In the event of a business merger or acquisition — however, information will remain protected under this policy.

6. Cookie Policy

Our platform uses various types of cookies that improve your browsing experience and ensure the site functions correctly.

• Essential Cookies: Essential for login sessions, security tokens, and basic platform operations. Disabling these will prevent the site from working properly.
• Functional Cookies: Store your preferences, language selection, and customizations.
• Analytical Cookies: Analyze platform usage patterns to help improve service quality.

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.

7. Your Rights

You have the following rights over your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances (outside legal or contractual obligations), you may request deletion of your information.
• Right to Restrict Processing: You may request that we limit the use of your information for specific purposes.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Data Portability: You may request your information in a portable format.

Contact us to exercise these rights. We will endeavor to respond to your request within the legally required timeframe.

8. Privacy of Minors

89dk's services are for those aged 21 or above only. We do not knowingly collect any personal information from anyone under the age of 21. Age is verified at the time of account registration and ID documents may be requested if needed.

If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be securely deleted.

9. International Data Transfers

Depending on the nature of our services, your information may sometimes be processed or stored on servers located outside your country. Whenever such a transfer occurs, we ensure that adequate protections are in place at the destination and that your information remains protected in accordance with the standards of this privacy policy.

10. Third-Party Links & Services

We do not provide any external links from our platform to other sites. However, our payment service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. We are not responsible for their policies or practices, and we recommend that you read their own privacy policies.

11. Changes to This Policy

89dk may update this privacy policy from time to time. If there are any significant changes to the policy, we will post a notice on the platform and/or notify you at your registered email address. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date of each update will be noted at the top of this page as "Last Updated". We recommend checking this page regularly.

12. Responsible Gaming & Data

As part of ensuring responsible gaming, we may analyze data about your gaming activity. If any indication of unusual or risky behavior is detected, we may direct you to the information and support available on our responsible gaming page. Data used in this process will be used solely for this purpose.